WHAT SHALL I WEAR?
Spa guests will feel most comfortable going into treatments with their robe over their swimwear. During treatments our therapists are trained to observe client modesty at all times, swimwear or underwear must be worn or disposable slip can be provided for your use.
Robes, towels and slippers are provided for your convenience and comfort in the spa lounge.
Suitable clothing and clean footwear (trainers or gym shoes) are required when using the Fitness Room. We strongly advise that no jewelry be worn at any time while using the spa or relaxing within the spa area.
HOW DO I CHOOSE MY TREATMENTS?
We offer a menu to pamper, relax and revive the body. Our Therapists can help you select those treatments that are most appealing and beneficial to you.
Our consultations are confidential and complimentary and are included within the treatment time experience. Please notify us on booking if you have any allergies or medical concerns that may prevent us undertaking the treatment. Some treatments are not suitable for certain medical conditions, in such cases an alternative treatment will be offered by your therapist.
TREATMENT ONLY ARRIVAL
We kindly ask that you arrive at the spa reception 30 minutes before your appointment time to enable you to relax and complete a consultation form. We offer our guests a reliable treatment schedule, please appreciate that late arrivals may not receive an extension of scheduled treatment time.
DAY SPA & WELLNESS PACKAGE ARRIVAL
If you have booked a Wellness Day or overnight package we recommend that you arrive at the spa reception at least 60 minutes prior to your scheduled appointment. Using the vitality pool before your treatment will allow you to reach optimum relaxation and gain the full benefit of your spa experience.
YOUNG ADULTS & TREATMENTS SERVICES
You must be over 18 years old to book the full range of treatments. Young adults aged 16 and 17-years old may receive manicure, pedicure, taster facial treatments and limited spa day packages. Please ask for full details on booking. Young adults aged 16 and 17-years old are not permitted to receive any massage or massage based treatments.
Children aged 15 years old and under may only book manicure and pedicure services whilst accompanied by a responsible adult. Children aged 15 years old and under are not permitted to book any wellness spa day experiences.
WHAT IF I AM PREGNANT?
Please notify us if you are pregnant when booking your treatments.
Arrive in Style at the JW Venice Spa through our complimentary shuttle boat service from the private JW Marriott dock in St. Mark’s Square, in front of the Giardinetti Reali. The shuttle boat operates on a regular basis to and from our island. For more details please contact our reception. The pleasant ride across the lagoon is the perfect start to your luxurious spa day experience..
Credit card details are required at the time of booking to guarantee your appointment. We advise guests to arrive at least 30 minutes prior to the appointment. Arriving late may mean we may be unable to accommodate the full treatment experience, in such circumstances we are unable to provide a refund.
Booking in advance is highly recommended, subject to availability walk-in services are also available. All prices, treatments, Wellness Days and information are correct at time of distribution and are subject to change without notice.
As a courtesy to our therapists and other guests we kindly ask for at least 24 hours notice to cancel or reschedule your booking. Groups of 5-9 are required to provide 48 hours notice. In the event of late cancellation you will be charged the full amount of the package or treatment.
CONTINUE YOUR EXPERIENCE AT HOME
As part of your complete experience, our trained Therapists will gladly recommend a skin care routine to enable you to continue the benefits of your treatment at home. Our products are available to buy directly from the Spa.
Gift vouchers are available at a variety of monetary values and for any treatment or package; these can be purchased from the Spa reception. Vouchers are an ideal way of solving those ‘what-to-buy dilemmas’ for that special occasion, an anniversary surprise, birthday treat or just because you care.
PEACE OF MIND AND COURTESY
We endeavor to provide you with a tranquil, relaxing and reviving environment. We therefore request that you respect the needs of fellow clients by leaving your mobile phone and other electronic items on silent.
Smoking is not permitted in any area of the spa, spa gardens or spa relaxation area.
A designated smoking area is provided nearby.
JW Venice Spa is open 7 days a week.
To reserve your spa wellness or treatment package contact our spa reservations team:
JW Venice Spa: +39 041 852 1342
JW Marriott Venice: +39 041 852 1300
Online Booking: jwvenice.com